Privacy Policy

This Privacy Policy explains how BC Shield LLC, a Utah limited liability company doing business as Haven Wellness Clinic ("Haven," "we," "us," or "our"), collects, uses, and shares information when you visit our website (the "Site") or interact with the educational content and services we provide. By using the Site, you agree to the practices described here.

1. Information We Collect

We collect the following categories of information:

• Information you provide directly. When you contact us by email, phone, or through the chat widget, you may share your name, clinic name, email address, phone number, and any details you include in your message.
• Automatically collected information. We and our service providers may log technical data such as your IP address, browser type, device information, pages viewed, and referring URLs.
• Chat widget interactions. Conversations you have through our embedded chat widget are processed by our third-party provider (see Section 4).

2. How We Use Information

We use the information we collect to:

• Respond to your inquiries and provide information about our programs and services;
• Deliver, maintain, and improve the Site and our educational content;
• Send administrative messages related to conversations you've started with us;
• Comply with applicable legal obligations and protect our rights.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

3. Cookies and Tracking

The Site and the embedded chat widget may use cookies and similar technologies to remember your preferences, keep chat sessions active, and understand how the Site is used. You can disable cookies in your browser settings, though some features of the Site may not work as intended without them.

4. Third-Party Services

We rely on a small number of third-party providers to operate the Site:

• LeadConnector chat widget. Our live chat is provided by LeadConnector (HighLevel). When you message us through the chat, the provider processes your messages and any contact details you share in order to deliver the conversation to our team. Their use of your information is governed by their own privacy practices.
• Website hosting and fonts. Our hosting provider and Google Fonts may process technical data such as IP address in the course of serving the Site.

5. Data Retention

We retain the information you share with us for as long as necessary to respond to your inquiries, maintain records of our communications, and comply with legal obligations. You can request deletion at any time using the contact details below.

6. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or port the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. We will respond consistent with applicable law.

7. Children's Privacy

The Site is intended for adults and is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the Site after changes take effect means you accept the updated policy.

10. Contact

Questions about this Privacy Policy, or requests to exercise your privacy rights, can be directed to: